How do I contact Australia Post?

00 61 3 8847 9045
Australia Post/Customer service

How does Auspost business work?

MyPost Business is an account and online platform that offers a flexible way to send parcels for your business. It is suited to businesses who send less than 2,000 parcels a year. MyPost Business gives you volume-based saving on eligible parcels. In other words, the more you send, the more you’ll save.

Can you email Australia Post?

“Australia Post will never email, call or text you asking for personal or financial information or a payment,” the national service said. “Report a suspicious email or text message that appears to be from Australia Post to [email protected] and delete it immediately.”

Why is Australia Post so slow now?

Australia Post chief executive Christine Holgate said lengthy delays were due to the grounding of much of the air freight network. Australia Post is retraining motorbike posties to deliver and process parcels.

What happens if a parcel goes missing?

So, if a parcel does go missing you can ask to cancel the order and receive your money back. If there wasn’t a set date chosen for delivery, the company has 30 days to issue the refund. The above is some of the main things to familiarise yourself in the case of a lost parcel.

How do I contact Australian Customs about a package?

For enquiries regarding the delivery of your parcel, contact Australia Post on 13 13 18. For enquiries regarding an Import Declaration or a payment you have made to the Department, contact us.

How can I get cheap shipping for my business?

Here are some ideas that can potentially lower your average shipping cost.

1. Decrease the shipping distance.
2. Weigh your packages and reduce dimensions.
3. Find discounted supplies.
4. Get discounted shipping rates.
5. Check out offers from the platform(s) or marketplace(s) you sell on.
6. Insure with third parties.
7. Go prepaid.

Is MyPost business Free?

A MyPost Business account is free to set up and gives you access to volume-based savings on domestic and international shipping.

Is Australia Post Open in lockdown?

We continue to deliver to all Australians, and our Post Offices remain open in line with government restrictions. During restrictions like those currently in place now in Melbourne and across Greater Sydney, we implement additional safety measures to protect the safety of our team.

Can someone else pick up my parcel Australia Post?

Giving someone else authority to collect a parcel for you When you aren’t able to make it to the Post Office in person, you can nominate someone to collect your parcel for you.

Are Australia Post offices open during lockdown?

Following the recent lockdowns announced in New South Wales, Queensland, Western Australia and the Northern Territory, we wanted to reach out with an update about our services. Our Post Offices remain open and we’ll continue to process and deliver letters and parcels across the country.

Is Australia Post considered an essential service?

The essential essentials Similarly freight, logistics and home delivery are also considered essential. Australia Post says posties and delivery drivers continue but some posts offices are temporarily closed. Some bottle shops can stay open but many are now imposing restrictions on how much people can buy.

How to manage business enquiries with Australia Post?

Access and manage your enquiries in the one place, including checking the status of an enquiry, and providing Australia Post with any additional information needed. Anyone with a Business Credit Account can use the Business Support Portal. To get started simply register online at

How to contact Australia Post business support portal?

The Australia Post logo appears above the text: For more information on the Business Support Portal contact your account manager or our Business Line on 131 118. You can also speak with dedicated business agents from 8am to 6pm (AEST) Monday to Friday via Live Chat if you need some extra help.

How to contact the post office in Australia?

Call Australia Post. 8am–6pm, Monday–Friday (except national public holidays). 13 Post (13 7678) in Australia. +61 3 8847 9045 from overseas. 13 11 18 Business credit account enquiries.

How to register your business with Australia Post?

To get started simply register online at auspost.com.au/bsp Through the Business Support Portal you can: Our recall or redirect services are only available for parcels in transit that have been lodged using the eParcel platform, and have been addressed to a street address.