What is Telmate phone number?

1 (866) 516-0115
If you need customer support or have a question about your account, please go to www.gettingout.com/online-customer-service/ or call 1 (866) 516-0115 .

Why is my getting out account suspended?

The fees may vary based a variety of factors, including state law and the correctional facility where an offender is incarcerated. If you allow your account balance to drop to one cent or below, your account will be suspended, and you will be unable to access any fee-based features within the Services.

How do I change my phone number on getting out?

How do I add another phone number to my account?

1. Log in to GettingOut.com and select “New Deposit and Account Management System”
2. Then select “View My Account”
3. Then select “Create a New Account”

How do I video call on Telmate?

How to Video Visit Now!

1. Step 1: Log In. Go to https://schedule.telmate.com and log in to your account with phone number and PIN.
2. Step 2: Select Your Contact. Select the person you’d like to visit with.
3. Step 3: Visit Now! Click on “Visit Now” in the “Online” section.

How do I get my money back from Telmate?

Can I get a refund for my Friends & Family Account funds?

1. Please call Customer Service to find out if you qualify for a refund.
2. If you no longer need the account that the refund went to, then you’ll receive the remaining Friends & Family Account balance with a secure pin.

How can I get money back from getting out?

Cash refunds are available to you if your account funds meet the facility specific requirements of balance minimums. To request a cash refund or to determine your eligibility, please contact customer service. Please be advised that eligibility for cash refunds may expire 60 days after initial date of deposit.

How do I get verified by getting out?

What info do I need to provide? You’ll need to verify who you are by providing information like your date of birth, address, last four digits of your social security number, and more. You’ll also need to confirm that you own your phone by responding to a text or phone call from Telmate.

How do I get my money back from getting out?

What is Telmate inmate?

What is Telmate Verified? If you are asked to be Telmate Verified it means your facility requires verification of your identity prior to acceptance of inmates’ calls. The purpose of verification is to ensure inmates are not connecting with inappropriate people on the outside.

Can you FaceTime inmates?

Mainstream video-calling services like Skype and FaceTime are free, of course, but they’re rarely available to inmates. One reason that the video-calling services in jails cost money is that the companies providing the software also typically provide hardware, which are generally locked-down touchscreen kiosks.

How do I set up video calls from jail?

How It Works

1. Check to see if your inmate’s facility offers video visitation.
2. If video visitation is offered at the facility, go to www.gtlvisitme.com.
3. Select the facility where your loved one is located.
4. Search for your inmate, and add them.
5. Click “Schedule” to begin the scheduling process.