Can you claim for Eurotunnel delays?

We offer compensation for trains that are delayed over 60 minutes, so depending on how long you were delayed, you may be able to claim a Eurostar e-voucher. The e-voucher amount varies depending on the length of your delay. E-vouchers are issued in the same currency you used to pay for your ticket.

Can I cancel my Eurotunnel booking and get a refund?

Looking to travel but concerned about the current situation? By selecting our new Standard Refundable Ticket, you can confidently book with the peace of mind that you will receive a full refund, should you need to cancel for any reason.

What time does Eurotunnel open?

Please complete our online form, and we will be in contact with you as soon as possible. Our offices are open Monday – Friday 09:00 – 17:30*.

Are Eurostar trains Cancelled?

It is only the Eurostar trains which are not stopping at Ebbsfleet and Ashford . During the COVID-19 pandemic , Eurostar cancelled its direct services from London to Lyon, Avignon and Marselle. We have been advised that direct services to the South of France are completely cancelled until at least spring 2022.

How do I get a refund from Eurostar?

You can phone Eurostar Reservations (03432 186 186) and say that you’d like your voucher converted to a refund. And they will do it for you.

How safe is the Channel Tunnel?

The tunnel has been in operation since 1994, and up until now, there have only been 10 incidents — 7 fires and three train failures — all without serious injuries. So from that side, it seems that it is safe to travel to France via Eurotunnel.

What does valid for a year mean Eurotunnel?

one year
All Eurotunnel Le Shuttle standard tickets are not refundable but valid for one year from the date of booking, providing that it was not allowed to expire. More than 24 hours beyond the original booked date, the ticket will expire and can no longer be amended or used for travel.

Can I get a refund on a standard Eurotunnel ticket?

Tickets are refundable up to 1 calendar year from the date of original purchase (providing that both legs are unused). All travel must be completed within 1 calendar year of the date of original purchase.

Who is the owner of Eurostar?

Eurostar International Limited
Eurostar/Parent organizations