Do CrossCountry trains give refunds?

If the train you planned to catch is delayed or cancelled and as a result you decide not to travel, we will give you a full refund if you return your ticket to any ticket office. Alternatively you may claim a refund by writing to our Customer Relations Manager (but no more than 28 days later).

How do I contact CrossCountry trains?

Phone: 03447 369 123. Write to: Customer Relations Manager, CrossCountry, Cannon House, 18 The Priory Queensway, Birmingham, B4 6BS.

How do I complain about rail services?

If you are not happy with the response from the Train Company or station operator, you can to appeal to the Rail Ombudsman. The Rail Ombudsman is there to help resolve ongoing complaints between rail service providers and their customers. It’s free to use their services, and they are independent of the rail industry.

Who runs CrossCountry trains?

the Arriva group
CrossCountry is part of the Arriva group, one of the leading providers of passenger transport in Europe. Arriva employs more than 60,000 people and delivers over 2 billion passenger journeys across 14 European countries each year.

How long can a train be delayed before compensation?

Check your train company’s website to find out if they offer Delay Repay (they might call it ‘delay compensation’. You’re legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

Is CrossCountry trains owned by Virgin?

The company traded under the Virgin Trains brand, along with the InterCity West Coast franchise, however the two franchises were operated by separate legal entities….Virgin CrossCountry.

Overview
Fleet size	34 Voyager and 44 Super Voyager sets
Parent company	Virgin Group (51%) Stagecoach (49%)
Reporting mark	VXC

Does CrossCountry trains have WiFi?

Yes – CrossCountry know how important it is for our customers to stay in touch whilst on the move. Following on from customer feedback, we are offering free WiFi to our passengers in both standard and First Class.

What do the rail ombudsman do?

The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about service providers within the rail industry. Our vision is to inspire customer confidence and to deliver our service fairly to ensure the right outcome in every case.

Can I get s refund on train tickets?

You can get a refund by returning your ticket to the place you purchased it. If this was a ticket office, you’ll need to complete a refund application form. If this was over the telephone or the internet, you should return it by post with a covering letter. More information about refunds is available here.

Is Cross Country trains owned by Virgin?

How much does a CrossCountry train driver earn?

Crosscountry Trains Salary FAQs The average salary for a Train Driver is £54,044 per year in United Kingdom, which is 15% lower than the average Crosscountry Trains salary of £64,338 per year for this job.

Where can I get a complaint form for CrossCountry trains?

If you require a comment/complaint or claim form, these can be obtained from our train staff or from stations we stop at (when the ticket office is manned). ‘Passenger Charter’ leaflets are available at stations we call at or on the internet at crosscountrytrains.co.uk. We can also provide literature in audio and large print on request.

How can I get compensation for CrossCountry trains?

Compensation will be paid in National Rail Travel Vouchers or, at your request, in money (for example by PayPal or BACS). Rail Travel vouchers can be used as payment or part payment towards any National Rail ticket, including season tickets. Alternatively, you can choose to donate your claim to charity.

Can a third party make a complaint about CrossCountry?

Any complaint which relates to a third party supplier who is acting on behalf of CrossCountry, such as security personnel, cleaning and catering staff, revenue protection services or suppliers of rail replacement services, will be treated as in the same way a complaint relating to any directly managed services of CrossCountry is.

How can I claim a refund on a CrossCountry ticket?

When may I claim a refund? You may request a refund for any unused ticket where the terms and conditions of that ticket type allow for a refund. You can apply for a refund in the My account section of the website. The maximum period in which you can claim a refund is within 28 days of the tickets expiry date.