How do I dispute a bond refund?

To dispute their claim, you must:

1. apply to the Tribunal for an order to pay all or part of the bond to you (within 14 days of receiving the claim notice – use the ‘Rental Bond Application’ form from the Tribunal)
2. give written notice to Fair Trading that you have made the application.

Can I dispute my bond?

If you strongly disagree with the bond claim and cannot negotiate a favourable outcome with your agent/landlord, then an application can be made to dispute at a hearing at The NSW Civil & Administrative Tribunal (NCAT).

Who do I call about my bond refund?

If you ever in doubt about the bond refund process, want to check what can be claimed, or need help with anything tenancy related call Tenancy Services directly on 0800 TENANCY (0800 836 262).

How long do you have to dispute a bond?

The landlord/agent then has 14 days to apply for a hearing with the NSW Civil and Administrative Tribunal (NCAT) to contest the claim. If they don’t do so within the 14 days, the refund amount you claimed will be paid to you.

How long does bond refund take Victoria?

When renters make the claim themselves, bond refunds take between 14 and 20 business days. This allows time for other renters or the rental provider to be notified of the claim and to contest it if they choose.

How long do estate agents have to return deposit?

10 days
By law landlords must arrange for a Deposit or Custodial Deposit Scheme to hold or insure tenants’ deposits. Many deposits can be returned on the last day of the tenancy, and must be returned within a maximum of 10 days if there’s no dispute.

Do you get your bond money back?

You can submit a claim with NSW Fair Trading to get your bond back, even if you and the landlord or agent disagree. You’ll receive payment 14 days after your claim if the landlord or agent does not dispute it.

How do I track my bond refund?

Check a Rental Bonds Online account (tenants)

1. pay your bond online directly to NSW Fair Trading.
2. check the status and progress of your bond lodgement or refund.
3. receive email and SMS notifications about your bond, and.
4. submit a claim to get your bond money refunded online after your tenancy has ended.

What if my landlord hasn’t lodged my bond?

If the landlord does not do this they are committing an unlawful act and could be required to pay a penalty of $1000. They also must give you a receipt for the bond money. A landlord who does not meet their obligations to lodge the bond could be fined for being in breach of the Residential Tenancies Act.

How Much Should Bond be in Victoria?

In most cases, a bond cannot be more than one month’s rent. A rental provider can only ask for a higher bond when either: the weekly rent for the property is more than $900. VCAT has set a higher bond for the property.

How to resolve a bond dispute in Victoria?

Resolving bond issues and disputes 1 Disputes about how to split the bond. 2 When rental providers delay submitting claims. 3 When a renter changes their name. 4 If someone cannot sign the bond claim form. 5 Bond claims and family violence. 6 Renting law reforms. 7 Sections of the Act

How can I get a refund on my bond?

Select ‘Manage your bonds’. Enter your bond number, address details or tenant surname and select ‘Search for bond’. Select ‘Refund this bond’ from the navigation on the left. Select ‘Tenant agreement’, and ‘Electronic’ for your transaction method, then ‘Proceed to bond details’.

How to claim a rental bond in Victoria?

In March 2021, Victoria introduced new language to the rental act. Leases are now called rental agreements. One of the major changes to bond claims and refunds is: Renters can now apply directly to the RTBA for repayment of the bond. You can read about these and other changes in a summary of the reforms or in detailed fact sheets and guides.

When do you get your money back from a bond claim?

Bond claims and refunds Bond money is returned to renters when they move out at the end of the agreement, unless there is a reason for the rental provider (landlord) to make a claim. If you can’t agree on the bond, either the renter or the rental provider can apply to the Victorian Civil and Administrative Tribunal (VCAT) for a decision.